Remote ServiceNow Platform Lead - Governance & Automation

Exiger; McLean (VA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Discretionary Time Off

Health, vision & dental benefits

Competitive compensation package

Parental leave - 16 weeks

Hybrid/remote working flexibility

Wellness stipends

Education/certification reimbursement

Job summary

Exiger is seeking a ServiceNow Platform Manager to lead the strategic direction, governance, and hands-on administration of our ServiceNow environment. This role will oversee the platform's development lifecycle—from design and implementation to optimization and maintenance—ensuring that ServiceNow solutions align with Exiger's business needs and technology roadmap.

The ideal candidate combines technical leadership with strategic platform ownership, translating business objectives into scalable

Qualifications

• Proven experience managing or developing enterprise ServiceNow environments.
• Deep understanding of TPSM, SPM, and SOM modules.
• Strong technical foundation in workflow automation, scripting, and integrations (REST/SOAP APIs).
• Experience defining platform roadmaps, governance, and operational excellence.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to operate strategically while remaining hands-on when needed

Responsibilities

• Own and manage the ServiceNow platform, ensuring stability, security, and scalability.
• Lead the configuration, customization, and deployment of ServiceNow modules including TPSM, SPM, and SOM.
• Define and maintain platform governance, architecture standards, and best practices.
• Collaborate closely with IT, Security, and business stakeholders to align ServiceNow capabilities with organizational goals.
• Oversee integrations between ServiceNow and other enterprise systems.
• Manage upgrades, patches, and releases while minimizing disruption to operations.
• Drive automation and process improvement initiatives across IT and business workflows.
• Mentor and guide administrators and developers supporting the platform.
• Monitor performance, ensure data integrity, and maintain system documentation.
• Establishes and enforces governance frameworks, policies, and best practices for the platform.
• Operationalize business requirements within the platform with along with strategic roadmap planning

Skills

ServiceNow platform management

TPSM

SPM

SOM

Workflow automation

Scripting

REST/SOAP APIs

Governance & roadmaps

Stakeholder management

Tools

ServiceNow

Job description

Exiger is seeking a ServiceNow Platform Manager to lead the strategic direction, governance, and hands-on administration of our ServiceNow environment. This role will oversee the platform's development lifecycle—from design and implementation to optimization and maintenance—ensuring that ServiceNow solutions align with Exiger's business needs and technology roadmap.

The ideal candidate combines technical leadership with strategic platform ownership, translating business objectives into scalable