Remote ServiceNow Architect - Enterprise ITSM & CMDB Lead

Gainwell Technologies LLC; Austin (TX); Remote; USD 95,000 - 136,000; Full time

Benefits offered by this job

Fully Remote

Educational assistance

Flexible vacation policy

Leadership academies

Job summary

Gainwell Technologies LLC in the United States is seeking an Advisor Information Systems Architect – ServiceNow to lead enterprise-wide platform design, governance, and integrations. You will own the architectural integrity of ServiceNow, drive CMDB health, and align ITSM capabilities with business goals.

Collaborate with platform engineers, product owners, and process owners to deliver scalable solutions, enforce data standards, and guide release management.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years supporting ITSM processes.
• 3+ years ServiceNow platform development and discovery tools.
• 3+ years designing and implementing integrations with third‑party tools.
• 3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, REST/SOAP.

Responsibilities

• Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.
• Define and enforce platform governance, including release management and security protocols.
• Provide architectural solutions for integrating third‑party tools into the corporate ServiceNow instance.
• Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards.
• Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM)
• Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.
• Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment.
• Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures)

Skills

ITSM experience

ServiceNow

Integrations

Web technologies

JavaScript

Education

Bachelor's degree

Tools

REST/SOAP

LDAP

Job description

Gainwell Technologies LLC in the United States is seeking an Advisor Information Systems Architect – ServiceNow to lead enterprise-wide platform design, governance, and integrations. You will own the architectural integrity of ServiceNow, drive CMDB health, and align ITSM capabilities with business goals.

Collaborate with platform engineers, product owners, and process owners to deliver scalable solutions, enforce data standards, and guide release management.