Senior ServiceNow Architect — Remote, Integrations & Data

Gainwell Technologies; New York (NY); On-site; USD 98,133 - 132,768; Full time

Benefits offered by this job

Flexible vacation policy

Educational assistance

401(k) employer match

Health benefits

Leadership and technical academies

Job summary

Gainwell Technologies is seeking an Experienced Information Systems Architect to lead enterprise ServiceNow design, governance, and integration initiatives. This remote role focuses on architecture integrity, CMDB alignment, and platform scalability, collaborating with cross-functional teams to ensure ITSM best practices and data standards across the organization.

The role emphasizes hands-on development, data modeling, and integration with third‑party tools, requiring strong leadership and

Qualifications

• Bachelor’s degree or higher in a related field.
• 5+ years supporting ITSM processes.
• 3+ years of hands-on ServiceNow platform development.
• 3+ years designing and implementing integrations with third‑party tools.

Responsibilities

• Lead design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.
• Define and enforce platform governance, including release management and security protocols.
• Provide architectural solutions for integrating third‑party tools into the corporate ServiceNow instance.
• Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards.
• Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM).
• Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.
• Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment.
• Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures).
• Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols.
• Design and implement automated processes for populating the CMDB and managing service relationships.
• Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services.
• Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions.
• Ensure that all integration and development efforts align with the Gainwell ServiceNow Platform team’s delivery expectations.
• Facilitate design authority meetings and provide consultative guidance to development teams.
• Develop and deliver SLA/KPI reports related to services and platform performance.
• Monitor how IT support teams leverage CMDB data and provide training as needed.
• Drive continual improvement of ITSM processes and platform capabilities.

Skills

ITSM processes

ServiceNow development

Integrations

Data governance

CMDB modeling

ServiceNow

REST/SOAP APIs

LDAP

Education

Bachelor’s Degree in Computer Science, Information Systems, Business Management, or related

Tools

ServiceNow

REST/SOAP APIs

LDAP

Job description

Gainwell Technologies is seeking an Experienced Information Systems Architect to lead enterprise ServiceNow design, governance, and integration initiatives. This remote role focuses on architecture integrity, CMDB alignment, and platform scalability, collaborating with cross-functional teams to ensure ITSM best practices and data standards across the organization.

The role emphasizes hands-on development, data modeling, and integration with third‑party tools, requiring strong leadership and