Remote ServiceNow Architect – ITSM & Integrations

Conflux Systems; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Atos in the United States is seeking a ServiceNow Technical Architect to define, design, and govern the overall ServiceNow solution architecture. You will partner with customers to understand requirements and ensure scalable, secure, and enterprise-aligned platform solutions.

The role requires deep expertise in ServiceNow, ITSM, and integration patterns, with the ability to lead architectural governance, design patterns, and reference architectures across on-premises and cloud environments.

Qualifications

• 8–10+ years of IT experience with a focus on hosting, solution architecture and design.
• At least 5 years of ServiceNow SME, including solution design and platform architecture.
• Experience delivering ITSM, ITIL processes, metrics and KPIs.

Responsibilities

• High-level understanding of the application development lifecycle and SDLC methodologies, including Agile frameworks
• Strong customer-facing and consultative skills, with the ability to deliver high-quality outcomes using excellent technical and interpersonal capabilities
• Extensive experience in solution design, development support, testing strategies, proof of concepts (PoCs), and migration considerations
• Design and architect scalable, distributed, on-premises and cloud-based services and applications integrating across multiple technologies
• Lead the successful implementation of architectural designs while managing expectations, risks, governance, and best practice principles
• Partner with business stakeholders to analyze and solve complex problems, presenting solution options and technical concepts in a clear and comprehensible manner
• Develop reliable technical solution plans, including estimates and optimized delivery approaches
• Collaborate with business and cross-functional teams, ensuring governance, compliance, and architectural alignment
• Analyze complex functional and non-functional requirements, making appropriate design adjustments and providing effort estimations
• Define, develop, and maintain reference architectures, domain models, and design patterns
• Identify emerging and disruptive technologies that deliver business value
• Provide technical leadership and mentorship to development and delivery teams
• Support digital transformation initiatives, including technology and application rationalization efforts

Skills

CSDM

CMDB

ITSM

Integrations

Workshops

Education

Bachelor’s degree in CS/ MIS/ Eng

Tools

REST

SOAP

SFTP

MID Server

LDAP

SSO

SSL

Job description

Atos in the United States is seeking a ServiceNow Technical Architect to define, design, and govern the overall ServiceNow solution architecture. You will partner with customers to understand requirements and ensure scalable, secure, and enterprise-aligned platform solutions.

The role requires deep expertise in ServiceNow, ITSM, and integration patterns, with the ability to lead architectural governance, design patterns, and reference architectures across on-premises and cloud environments.