Remote Service Scheduler & Customer Care Specialist

Prado's Plumbing, Heating and Air; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Prado’s Plumbing, Heating & Air is seeking a professional, customer-focused, and highly organized Remote Customer Support & Scheduling Specialist to support our daily operations and deliver an exceptional customer experience.

This role coordinates service appointments, responds to customer inquiries, maintains accurate records, and communicates with our service teams. Training is provided; plumbing and HVAC industry experience is not required.

Qualifications

• Experience in customer service, scheduling, or administration roles.
• Familiarity with hospitality or call center environments is a plus.
• Training provided for industry-specific processes.

Responsibilities

• Coordinate service appointments and scheduling.
• Respond to customer inquiries in a timely, professional manner.
• Maintain accurate records and documentation.
• Communicate with service teams to ensure efficient operations.

Skills

Customer service

Scheduling

Administration

Hospitality

Job description

Prado’s Plumbing, Heating & Air is seeking a professional, customer-focused, and highly organized Remote Customer Support & Scheduling Specialist to support our daily operations and deliver an exceptional customer experience.

This role coordinates service appointments, responds to customer inquiries, maintains accurate records, and communicates with our service teams. Training is provided; plumbing and HVAC industry experience is not required.