Client Services Specialist - Scheduling & Support

ProSkill Services; Surprise (AZ); On-site; Full time

Job description

ProSkill Services is a leading residential service company specializing in plumbing, heating, and air conditioning. Our mission is to deliver exceptional service and 100% customer satisfaction across the North Valley. We are looking for a dedicated Client Services Representative to join our team and ensure every customer interaction is positive and professional.

Position Overview

The Client Services Representative plays a vital role in providing excellent customer service by assisting clients with scheduling, inquiries, and support. This full‑time, non‑exempt position reports directly to the Client Services Manager and requires strong communication, multitasking, and problem‑solving skills.

Key Responsibilities

• Manage inbound calls for service scheduling.
• Coordinate appointments for maintenance, repairs, and equipment replacement.
• Respond to email and web portal inquiries for scheduling requests.
• Conduct outbound calls to existing clients for follow‑ups and scheduling.
• Assist the sales team with reporting, client education, sales appointment scheduling, and performance tracking.
• Serve as a liaison between customers and company departments, ensuring seamless communication and resolution of inquiries.

Required Skills & Qualifications

• Bilingual in Spanish (preferred but not required).
• Strong commitment to superior customer service.
• Excellent phone etiquette and interpersonal skills.
• Outstanding written and verbal communication abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Sound judgment and problem‑solving skills with a calm, professional approach.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Ability to talk and type simultaneously; typing speed of at least 40 words per minute.
• Previous experience handling high call volumes in a dynamic environment.
• Successful completion of pre‑employment drug screening and background check.

Benefits

• Competitive pay and great work environment.
• Opportunities for career growth and continued training.
• Competitive pay with bonus and commission opportunities.
• Comprehensive benefits – Medical, Dental, Vision insurance.
• 401(k) retirement plan with partial company match.
• Company‑provided iPhone and iPad.
• Life insurance coverage.
• Paid vacation and holidays.
• Company events.

Work Environment

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. It frequently involves operating a computer and other standard office equipment, and occasionally moving items up to 20 pounds. The role requires clear communication and accurate information exchange with internal and external stakeholders, and must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

Pay Range

$19 USD – $23 USD

We are an equal‑opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.