Remote Service Operations Coordinator

Newhorizonscareergroup; Augusta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Newhorizonscareergroup is seeking an organized Service Operations Coordinator to support customer requests, service arrangements, and day-to-day coordination activities. This role is well suited for someone who enjoys managing details, researching information, keeping processes organized, and helping ensure customers receive accurate and timely service.

This position operates in a remote work environment with structured initial training and ongoing role-specific training to ensure you stay

Qualifications

• Must be organized with strong attention to detail and time management.
• Excellent written and verbal communication.
• Ability to handle multiple requests and prioritize.
• Experience in customer service or operations helpful but not required.
• Comfortable learning new online systems.

Responsibilities

• Manage customer requests and service details throughout coordination.
• Communicate with customers to gather information and requirements.
• Research services and options based on customer needs.
• Coordinate reservations and related arrangements.
• Review information for accuracy and completeness.
• Maintain records of customer data, requests, and updates.
• Provide confirmations and updates to customers.
• Track outstanding requests and follow-up needs.
• Ensure smooth, organized customer experience from start to finish.

Skills

Organizational skills

Attention to detail

Communication

Time management

Research skills

Customer-focused

Digital tools

Independent work

Problem solving

Hospitality/coordination

Education

High school diploma or equivalent

Tools

CRM software

Reservation systems

Job description

Newhorizonscareergroup is seeking an organized Service Operations Coordinator to support customer requests, service arrangements, and day-to-day coordination activities. This role is well suited for someone who enjoys managing details, researching information, keeping processes organized, and helping ensure customers receive accurate and timely service.

This position operates in a remote work environment with structured initial training and ongoing role-specific training to ensure you stay