Remote Client Success & Coordination Specialist

Newhorizonscareergroup; Canton (OH); On-site; USD 42,000 - 55,000; Full time

Job summary

Newhorizonscareergroup is seeking an organized and people-focused Client Services Coordinator to support client communication, service requests, and day-to-day coordination.

This role suits someone who enjoys helping people, managing details, researching information, and ensuring clients receive timely, accurate support. You will engage with clients throughout the service journey and maintain accurate records to deliver a smooth experience.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple client requests and priorities.
• Comfortable researching information and comparing available options.
• Customer-focused and solution-oriented approach.
• Comfortable working with online systems and digital communication tools.
• Comfortable learning new systems and processes.
• Ability to work independently and manage responsibilities effectively.
• Reliable follow-through and problem-solving skills.
• Previous experience in customer service, client services, coordination, hospitality, administration, or a related field is helpful but not required.

Responsibilities

• Respond to client inquiries and requests promptly and professionally.
• Communicate with clients to understand needs and preferences.
• Research available services and options based on client requests.
• Assist clients with service details, updates, and routine requests.
• Coordinate information and arrangements with service providers as needed.
• Maintain consistent communication throughout the client experience.
• Follow up when additional information or action is required.
• Review service information for accuracy and completeness.
• Maintain accurate and organized client records.
• Provide clients with confirmations, updates, and important information.
• Assist with routine changes, questions, and service concerns.
• Identify missing information and take appropriate follow-up action.
• Build positive client relationships through responsive communication and reliable follow-through.
• Support a smooth and organized client experience from initial request through completion.

Skills

Communication skills

Customer service

Organization

Attention to detail

Time management

Research

Problem-solving

Independent work

Digital tools

Follow-through

Related experience

Job description

Newhorizonscareergroup is seeking an organized and people-focused Client Services Coordinator to support client communication, service requests, and day-to-day coordination.

This role suits someone who enjoys helping people, managing details, researching information, and ensuring clients receive timely, accurate support. You will engage with clients throughout the service journey and maintain accurate records to deliver a smooth experience.