Remote Service Operations Coordinator

Newhorizonscareergroup; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Remote work environment

Structured initial training

Ongoing role-specific training

Job summary

Newhorizonscareergroup in Orlando, FL is seeking an organized Service Operations Coordinator to support customer requests, reservations, and day-to-day coordination.

You will manage details, gather information, coordinate services, and ensure accurate, timely service delivery while maintaining clear communication with customers and providers.

This remote-friendly role emphasizes reliability, follow-through, and the ability to handle multiple tasks with precision, supported by structured training.

Qualifications

• Strong organizational and time-management skills.
• Clear and professional written and verbal communication.
• Ability to manage multiple requests and priorities.
• Research and information-gathering abilities.
• Customer-focused and solution-oriented approach.

Responsibilities

• Manage customer requests and service details throughout the coordination process
• Communicate with customers to gather necessary information, preferences, and service requirements
• Research available services and options based on individual customer needs
• Assist with coordinating reservations, services, and related arrangements
• Review reservation and service information for accuracy and completeness
• Communicate with service providers to confirm details, availability, and requested arrangements
• Maintain organized records of customer information, requests, reservations, and updates
• Provide customers with confirmations, updates, and important service information
• Track outstanding requests, changes, and follow-up needs
• Assist with modifications, special requests, and routine service issues
• Identify missing information or potential concerns and take appropriate follow-up action
• Help resolve routine issues by researching available options and solutions
• Maintain clear and professional communication with customers and service providers
• Support a smooth and organized customer experience from initial request through completion

Skills

Organizational skills

Time management

Attention to detail

Communication

Research abilities

Customer-focused

Digital tools

Independent work

Problem solving

Job description

Newhorizonscareergroup in Orlando, FL is seeking an organized Service Operations Coordinator to support customer requests, reservations, and day-to-day coordination.

You will manage details, gather information, coordinate services, and ensure accurate, timely service delivery while maintaining clear communication with customers and providers.

This remote-friendly role emphasizes reliability, follow-through, and the ability to handle multiple tasks with precision, supported by structured training.