Remote Customer Support & Solutions Coordinator

Newhorizonscareergroup; Valdosta (GA); Remote; USD 31,000 - 45,000; Full time

Benefits offered by this job

Remote work environment

Structured initial training

Ongoing role-specific training

Access to online tools and resources

Job summary

Newhorizonscareergroup is seeking a dependable Customer Support Coordinator to assist with customer communication, service requests, research, and ongoing support needs. The role suits someone who communicates clearly, enjoys solving problems, and helps customers navigate information, options, and service details.

Key responsibilities include timely responses to inquiries, understanding customer needs, researching options, and following up to ensure satisfaction.

Qualifications

• Clear and professional written and verbal communication.
• Strong customer service and interpersonal abilities.
• Patient, solution-focused approach with attention to detail.
• Accurate record-keeping and strong organizational skills.
• Ability to manage multiple requests and priorities.
• Good research and information-gathering abilities.
• Familiar with online systems and digital communication tools.
• Comfortable learning new tools and working independently.
• Reliable follow-through and problem-solving skills.

Responsibilities

• Respond to customer questions in a timely and professional manner.
• Understand customer needs, preferences, and service requirements.
• Research information and available options for customers.
• Assist with routine requests, updates, and service questions.
• Provide clear information about services and options.
• Follow up when additional information or action is needed.
• Coordinate information with service providers as appropriate.
• Assist with routine changes and service concerns.
• Research solutions for routine issues for customers.
• Maintain accurate and organized customer records.
• Provide confirmations, updates, and important service information.
• Track outstanding requests and follow-up needs.
• Maintain professional and responsive communication throughout the experience.
• Support customer satisfaction through reliable service and follow-through.

Skills

Communication

Customer service

Interpersonal skills

Attention to detail

Organization

Multitasking

Research skills

Online tools

Independence

Follow-through

Problem solving

Job description

Newhorizonscareergroup is seeking a dependable Customer Support Coordinator to assist with customer communication, service requests, research, and ongoing support needs. The role suits someone who communicates clearly, enjoys solving problems, and helps customers navigate information, options, and service details.

Key responsibilities include timely responses to inquiries, understanding customer needs, researching options, and following up to ensure satisfaction.