Remote Service Desk Technician: iOS/Intune & Okta

Beacon Hill Staffing Group

United States

Remote

USD 25,000 - 39,000

Full time

2 days ago

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Job summary

Beacon Hill Staffing Group is partnering with a leading enterprise to recruit a remote Service Desk Technician for a 6+ month contract. You will support end users, troubleshoot iOS and Android devices, and ensure secure access to corporate applications.

The role emphasizes customer service, clear ticketing, and hands-on experience with Intune, Okta, and Citrix in a fast-paced IT support environment.

Qualifications

Hands-on experience diagnosing and troubleshooting mobile devices.
Experience with iOS devices and mobile device management.
Experience with Microsoft Intune or mobile device management and Okta.
Strong customer service and end-user communication skills.

Responsibilities

Provide inbound and outbound service desk support to end users in a customer-focused environment.
Diagnose and troubleshoot mobile device issues, focusing on iOS and Android.
Assist users with mobile device management, app installation, and access to corporate software.
Support Microsoft Intune and mobile device enrollment and management activities.
Troubleshoot authentication and access issues involving Okta.
Resolve Citrix-related issues including password resets and connectivity problems.
Provide laptop troubleshooting for common hardware, audio, access, and connectivity issues.
Create, manage, and resolve support tickets with clear documentation.
Deliver polite, direct, and efficient customer service with typical 12–15 minute calls.