IT Infrastructure Engineer (iPad, InTune, M365, Cybersecurity, Cloud, Backup, DR)

DATAMTX LLC; Boston (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

Datamtx is seeking a locally based IT Infrastructure Engineer to provide onsite, customer-facing support in a Boston area enterprise environment. You will deploy and support Microsoft 365, Intune, and endpoint devices within an MSP delivery model.

You will handle deployments, troubleshooting, and cybersecurity tasks, working closely with the IT Service Desk Manager and MSP teams to ensure seamless operations and rapid issue resolution on-site in greater Boston MA.

Qualifications

• Onsite field engineer with customer-facing responsibilities.
• Experience provisioning and troubleshooting mobile devices and endpoints.
• Familiarity with MSP environments and ticketing systems.
• Knowledge of Entra ID / identity management is a plus.

Responsibilities

• Provide onsite Tier 2/Tier 3 deskside and field support
• Configure, stage, deploy, enroll and troubleshoot laptops, tablets, mobile devices and peripherals
• Perform hands-on Microsoft Intune and iPad/iPhone enrollment activities
• Support onboarding, offboarding, refreshes, inventory and asset handling
• Assist with Microsoft 365, Entra ID, endpoint and identity troubleshooting
• Provide onsite smart-hands support for servers, networking, storage, backup and datacenter equipment
• Execute cybersecurity remediation tasks and evidence collection under the MSP's direction
• Support backup verification, restore coordination and disaster-recovery exercises as assigned
• Troubleshoot wired, wireless, VPN and local connectivity issues
• Document work completely in the designated ticketing and knowledge systems
• Coordinate effectively with the MSP remote resolver groups, vendors and customer stakeholders

Skills

IT Infrastructure

Microsoft Intune

M365 Admin

Cybersecurity

Cloud Backup

DR/BCP

Job description

Datamtx (www.datamtx.com) established in 1993 is globally HQ'd in Atlanta USA with a stellar history supporting both M365 Workplace Modernization and ERP / SaaS implementations for S/4HANA, JDE, Oracle Cloud ERP, Peoplesoft, Deltek, Infor (M3 / S3 / Syteline / LN / Factory Track / MacPac XE / LX, XA, CPQ), IFS, Deltek, Blackbaud, Ellucian Banner, D365, SysPro, Epicor, Plex, BlackLine, etc..

Our M365 / ERP projects cover the gamut of typical implementation but we also support bespoke projects and specialty staffing needs covering: data cleanse, customizations, lift & shift, cloud & data migrations, M&A consolidations, Hypercare and Day 1 support. We are also globally partnered with some of some of the Top Accounting, Advisory and Audit firms.

THE ROLE

Job Description: IT Infrastructure Engineer with an emphasis on iPad, InTune installs, M365, Cybersecurity, Cloud, Backup, DR) 365 Service Desk Technician (White-Glove Onsite Support)

Role Type: Ongoing Contract

Location: Onsite in greater Boston MA

Reporting To: IT Service Desk Manager / Technical Project Lead

Job Summary

We are seeking a locally based, customer-facing Field Services & Managed IT Infrastructure Engineer to provide onsite technical support and operational assistance within an enterprise IT environment. The resource will serve as the boots-on-the-ground extension of the Managed Services delivery teams, performing physical device support, deployments, endpoint enrollment, infrastructure smart-hands activities, troubleshooting and escalation coordination.

Key Responsibilities

• Provide onsite Tier 2/Tier 3 deskside and field support
• Configure, stage, deploy, enroll and troubleshoot laptops, tablets, mobile devices and peripherals
• Perform hands-on Microsoft Intune and iPad/iPhone enrollment activities
• Support onboarding, offboarding, refreshes, inventory and asset handling
• Assist with Microsoft 365, Entra ID, endpoint and identity troubleshooting
• Provide onsite smart-hands support for servers, networking, storage, backup and datacenter equipment
• Execute cybersecurity remediation tasks and evidence collection under the Managed Services Provider's (MSP) direction
• Support backup verification, restore coordination and disaster-recovery exercises as assigned
• Troubleshoot wired, wireless, VPN and local connectivity issues
• Document work completely in the designated ticketing and knowledge systems
• Coordinate effectively with the MSP remote resolver groups, vendors and customer stakeholders