Service Desk Technician

Beacon Hill; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

Beacon Hill Staffing Group is partnering with a leading enterprise to recruit a remote Service Desk Technician for a 6+ month contract. You will support end users, troubleshoot iOS and Android devices, and ensure secure access to corporate applications.

The role emphasizes customer service, clear ticketing, and hands-on experience with Intune, Okta, and Citrix in a fast-paced IT support environment.

Qualifications

• Hands-on experience diagnosing and troubleshooting mobile devices.
• Experience with iOS devices and mobile device management.
• Experience with Microsoft Intune or mobile device management and Okta.
• Strong customer service and end-user communication skills.

Responsibilities

• Provide inbound and outbound service desk support to end users in a customer-focused environment.
• Diagnose and troubleshoot mobile device issues, focusing on iOS and Android.
• Assist users with mobile device management, app installation, and access to corporate software.
• Support Microsoft Intune and mobile device enrollment and management activities.
• Troubleshoot authentication and access issues involving Okta.
• Resolve Citrix-related issues including password resets and connectivity problems.
• Provide laptop troubleshooting for common hardware, audio, access, and connectivity issues.
• Create, manage, and resolve support tickets with clear documentation.
• Deliver polite, direct, and efficient customer service with typical 12–15 minute calls.

Skills

Customer service

End-user communication

Remote troubleshooting

Mobile device troubleshooting

Tools

Microsoft Intune

Okta

Apple iOS

Citrix

ServiceNow

Job description

We are partnering with a leading enterprise organization seeking a Service Desk Technician to join its IT support team.

This is a remote, 6+ month contract opportunity supporting end users with a strong focus on mobile device management, technical troubleshooting, and customer service.

The ideal candidate will bring hands‑on service desk experience along with strong knowledge of Microsoft Intune, mobile devices, and Okta.

Much of the day‑to‑day support will involve helping users troubleshoot iOS and Android devices, access corporate applications, resolve connectivity issues, and work through common laptop and authentication problems.

Location & Schedule

• 100% Remote
• Hours: 8:00 AM – 5:00 PM CST
• Duration: 6+ months

Key Responsibilities

• Provide inbound and outbound service desk support to end users in a customer-focused environment.
• Diagnose and troubleshoot mobile device issues, with a primary focus on iOS along with Android support.
• Assist users with mobile device management, application installation, and access to corporate software.
• Support Microsoft Intune and mobile device enrollment and management activities.
• Troubleshoot authentication and access issues involving Okta.
• Resolve Citrix‑related issues including password resets and connectivity problems.
• Provide laptop troubleshooting for common hardware, audio, access, and connectivity issues.
• Create, manage, and resolve support tickets while maintaining clear documentation.
• Deliver polite, direct, and efficient customer service, with typical phone interactions averaging approximately 12–15 minutes.

Required Qualifications

• Previous service desk or help desk experience, including receiving and placing support calls.
• Hands‑on experience diagnosing and troubleshooting mobile devices.
• Experience supporting iOS devices.
• Experience with Microsoft Intune or mobile device management.
• Experience with Okta.
• Strong customer service and end‑user communication skills.
• Ability to walk users through technical troubleshooting and application installation remotely.

Nice‑to‑Have Qualifications

• ServiceNow ticketing experience.
• Citrix troubleshooting experience.

What Makes This Role Unique

• Fully remote opportunity supporting a large enterprise environment.
• Significant hands‑on exposure to mobile device management and end‑user mobility support.
• Client‑provided equipment.
• The first two weeks are dedicated to training on the organization’s systems and support processes.
• 6+ month contract
• 100% remote
• Background check and 10‑panel drug screen required.
• One professional reference must be provided

Interview Process

• Initial interview with the Service Desk Lead.
• Final interview with the hiring manager.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

The client will remain confidential throughout the initial stages of the hiring process.