Remote Service Desk Technician III Windows & Mac Support

Levi, Ray & Shoup, Inc.

Kansas

Remote

USD 30,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Remote work after training

Job summary

LRS Consulting Services is seeking a Support Services Technician for a contract-to-hire role in Kansas City, KS. You will provide first-level technical support for software and hardware, diagnose issues, document steps, and escalate advanced problems to senior technicians.

The position is remote but requires residence in the Kansas City area, with initial in-office training for 6-8 weeks. Responsibilities include troubleshooting Windows and Apple devices, assisting users with software and Office

Qualifications

1-2 years of experience in MS Windows environment handling calls on break/fix support.
Experience using and troubleshooting MS Office (O365) products.
Experience using ticketing systems, ServiceNow preferred.
Experience managing and troubleshooting Windows 11 workstations.
Certification and/or License preferred.
Bachelor's degree preferred.

Responsibilities

Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products.
Work daily with internal customers via phone, Teams, and email.
Accurately record all work and troubleshooting in tickets.
Perform troubleshooting on mobile devices, iPhone/iPad and Android.
Perform troubleshooting on Network Printer and Multifunctional Devices.
Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.
Perform troubleshooting on remote VPN connectivity.
Perform troubleshooting on network drive access.