Service Desk Technician II - Remote & On-Site IT Support

LEK Technology Consultants Inc; Orlando (FL); Hybrid; USD 42,000 - 60,000; Full time

Job summary

LEK Technology Consultants, Inc. in Orlando seeks a Service Desk Technician II to deliver Level I/II remote and on-site support across multiple customer environments.

You will troubleshoot Windows, Microsoft 365, networking, and endpoint security, document issues, and escalate when needed while maintaining strong customer communication. Join a MSP-focused team dedicated to proactive problem-solving, clear technical guidance, and professional service delivery for diverse clients in a

Qualifications

• 3+ years of hands-on IT support, help desk, or similar experience.
• Strong troubleshooting across hardware, software, OS, apps, and network connectivity.
• Experience supporting Windows desktop environments and common business apps.
• Working knowledge of Microsoft 365 administration and troubleshooting.
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi, VPNs).
• Experience with MFA, endpoint security, patching, and cybersecurity basics.
• Experience using a ticketing or professional services system.
• Strong documentation and customer service skills.
• Ability to handle multiple tickets and priorities with ownership.
• Able to work remote and on-site in the Orlando area.

Responsibilities

• Provide Level I and II remote and on-site support to LEK customers.
• Troubleshoot Windows workstations, hardware, software, and connectivity issues.
• Support Microsoft 365 environments, licenses, and MFA.
• Troubleshoot basic network issues (TCP/IP, DNS, DHCP, Wi‑Fi, VPNs).
• Install, configure, and replace desktops and peripherals.
• Support endpoint security tools and cybersecurity policies.
• Manage tickets with prioritization, communication, troubleshooting, and closure.
• Maintain clear ticket notes, time entries, and status updates.
• Identify recurring issues and escalate trends when needed.
• Follow service desk procedures and escalate when appropriate.
• Collaborate with senior engineers for higher-level issues.
• Contribute to knowledge base and internal documentation.
• Translate technical info into clear customer communication.
• Participate in deployments, migrations, and upgrades.

Skills

Windows troubleshooting

Microsoft 365

Networking basics

Customer service

Ticketing system

Documentation

Education

Associate's or Bachelor's degree in IT

Tools

RMM

PSA / ticketing

Azure AD

Active Directory

Job description

LEK Technology Consultants, Inc. in Orlando seeks a Service Desk Technician II to deliver Level I/II remote and on-site support across multiple customer environments.

You will troubleshoot Windows, Microsoft 365, networking, and endpoint security, document issues, and escalate when needed while maintaining strong customer communication. Join a MSP-focused team dedicated to proactive problem-solving, clear technical guidance, and professional service delivery for diverse clients in a