Desktop Technician

Envision; Chesterfield (MO); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Envision is seeking a Desktop Level 1 Technician to provide front-line support for internal users, troubleshoot desktop hardware, software, operating systems, and applications, and document resolutions. The first week will be onsite in Chesterfield, MO for training, after which the position becomes fully remote.

You will manage incidents in ServiceNow, assist with VPN and SSO access, support Windows and Microsoft 365, and deliver professional customer service to a distributed user base with a

Qualifications

• Experience in Desktop Support, Help Desk, Service Desk, or IT Support.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows and Microsoft 365/Office 365.
• Knowledge of VPN, SSO, and basic networking.
• ServiceNow experience preferred. Strong communication and customer-service skills.
• Ability to work independently in a remote environment.
• IT certifications such as CompTIA A+ or Network+ are a plus.

Responsibilities

• Provide Level 1 technical support to end users.
• Troubleshoot desktop hardware, software, operating systems, and applications.
• Support Windows, Mac OS, Microsoft 365/Office 365, VPN, and SSO technologies.
• Manage incidents and service requests using ServiceNow.
• Document troubleshooting steps and resolutions.
• Escalate issues to appropriate technical teams when needed.
• Assist users with new applications, technologies, and IT tools.
• Provide professional and timely customer support.

Skills

Troubleshooting

Customer service

Communication

Independent work

Remote work

Education

CompTIA A+ or Network+ certification

Tools

Windows OS

Microsoft 365/Office 365

VPN

SSO

ServiceNow

Job description

We are seeking a Desktop Level 1 Technician to provide technical support to internal users and assist with hardware, software, application, and connectivity-related issues.

Responsibilities

• Provide Level 1 technical support to end users.
• Troubleshoot desktop hardware, software, operating systems, and applications.
• Support Windows, Mac OS, Microsoft 365/Office 365, VPN, and SSO technologies.
• Manage incidents and service requests using ServiceNow.
• Document troubleshooting steps and resolutions.
• Escalate issues to appropriate technical teams when needed.
• Assist users with new applications, technologies, and IT tools.
• Provide professional and timely customer support.

Qualifications

• Experience in Desktop Support, Help Desk, Service Desk, or IT Support.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows and Microsoft 365/Office 365.
• Knowledge of VPN, SSO, and basic networking.
• ServiceNow experience preferred.Strong communication and customer-service skills.
• Ability to work independently in a remote environment.
• IT certifications such as CompTIA A+ or Network+ are a plus.

Work Arrangement

The first week will be onsite in Chesterfield, MO for training. Beginning the second week, the position will be fully remote.