Service Desk Technician 3

Levi, Ray & Shoup, Inc.; Kansas; Remote; USD 30.000 - 34.000; Vollzeit

Benefits dieser Stelle

Remote work after training

Zusammenfassung

LRS Consulting Services is seeking a Support Services Technician for a contract-to-hire role in Kansas City, KS. You will provide first-level technical support for software and hardware, diagnose issues, document steps, and escalate advanced problems to senior technicians.

The position is remote but requires residence in the Kansas City area, with initial in-office training for 6-8 weeks. Responsibilities include troubleshooting Windows and Apple devices, assisting users with software and Office

Qualifikationen

• 1-2 years of experience in MS Windows environment handling calls on break/fix support.
• Experience using and troubleshooting MS Office (O365) products.
• Experience using ticketing systems, ServiceNow preferred.
• Experience managing and troubleshooting Windows 11 workstations.
• Certification and/or License preferred.
• Bachelor's degree preferred.

Aufgaben

• Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products.
• Work daily with internal customers via phone, Teams, and email.
• Accurately record all work and troubleshooting in tickets.
• Perform troubleshooting on mobile devices, iPhone/iPad and Android.
• Perform troubleshooting on Network Printer and Multifunctional Devices.
• Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.
• Perform troubleshooting on remote VPN connectivity.
• Perform troubleshooting on network drive access.

Kenntnisse

Customer service

Communication

Documentation

Active Directory

Windows

Apple devices

VPN troubleshooting

Printer troubleshooting

Ausbildung

Bachelor's degree preferred

Tools

ServiceNow

MS Office 365

Ticketing systems

Jobbeschreibung

Job Description

LRS Consulting Services is seeking a Support Services Technician for an exciting contract to hire opportunity with a client of ours in Kansas City, KS. This Candidate will provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position is a remote position but must live in the Kansas City area. The analyst will be working from home after the initial training period of 6-8 weeks in the office.

Job Duties and Responsibilities

• Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products
• Work daily with internal customers via phone, Teams, and email,
• Accurately record all work and troubleshooting in tickets
• Perform troubleshooting on mobile devices, iPhone/iPad and Android.
• Perform troubleshooting on Network Printer and Multifunctional Devices
• Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.
• Perform troubleshooting on remote VPN connectivity
• Perform troubleshooting on network drive access

Minimum Requirements

• 1-2 years of experience in MS Windows environment handling calls on break/fix support
• Experience using and troubleshooting MS Office (O365) products
• Experience using ticketing systems, ServiceNow preferred
• Experience managing and troubleshooting Windows 11 workstations
• Certification and/or License preferred
• Bachelors degree preferred

Knowledge, Skills and Abilities

• Able to demonstrate superior customer service skills
• Able to communicate and translate complex technical topics into easy-to-understand concepts
• Able to communicate clearly and effectively, both verbally and in writing
• Able to clearly document technical processes
• Able to proficiently manage and troubleshoot Microsoft desktop operating systems
• Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
• Working knowledge of Active Directory Users and Comp
• Working knowledge of Apple products including iPhone, iPad and Mac Computers

The base range for this contract position is $22.00 - $25.00 per hour, depending on experience; pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by wor