Remote Service Desk Technician — Enterprise IT (EST)

The Select Group; Longwood, Northern (FL, KY); Hybrid; USD 52.000 - 72.000; Vollzeit

Zusammenfassung

The Select Group is seeking a Service Desk Technician to join a fast-paced IT environment. This is a fully remote role (EST hours) where you’ll be the first line of support for end users and help resolve issues for a large user base.

You’ll gain exposure to a wide range of technologies in a modern Microsoft environment, handling tickets, onboarding/offboarding, license tasks, and data migration while documenting resolutions and collaborating with teams.

Qualifikationen

• 3+ years in a Service Desk or Help Desk (Tier 1) role.
• Hands-on with Active Directory and/or Azure (user creation, permissions).
• Strong experience supporting Microsoft 365 in an enterprise environment (500+ users).
• Proven ability to troubleshoot Microsoft Office applications and end-user issues.
• Experience setting up new PCs and migrating user data.
• Comfortable providing support over the phone and working directly with end users.
• Strong documentation skills (ticket updates, knowledge base contributions).
• Experience in a ticketing system (ServiceNow or similar preferred).
• Ability to manage multiple priorities and work independently in a remote setting.

Aufgaben

• Provide Level 1 remote IT support via phone and email for a large user base.
• Troubleshoot hardware, software, and access issues across a Microsoft environment.
• Onboard and offboard user accounts in Active Directory/Azure.
• Manage O365 tasks including license assignment, identity creation, and app support.
• Perform initial triage of incoming tickets and escalate when needed.
• Set up new workstations and assist with data migration.
• Document issues, resolutions, and processes clearly in the ticketing system.
• Collaborate with internal teams and external vendors to resolve issues.
• Support various applications and systems in a dynamic environment.

Kenntnisse

Service Desk Experience

Active Directory / Azure

Microsoft 365 / O365

Office Troubleshooting

PC Setup / Data Migration

Remote/Phone Support

Documentation / KB

Ticketing System (ServiceNow)

Remote Work / Self-management

Tools

ServiceNow

Ninja RMM

Azure Cloud

Office 365 Licenses

Jobbeschreibung

The Select Group is seeking a Service Desk Technician to join a fast-paced IT environment. This is a fully remote role (EST hours) where you’ll be the first line of support for end users and help resolve issues for a large user base.

You’ll gain exposure to a wide range of technologies in a modern Microsoft environment, handling tickets, onboarding/offboarding, license tasks, and data migration while documenting resolutions and collaborating with teams.