Enterprise Help Desk Technician - Hybrid/Remote Growth

The Midtown Group; Colorado Springs (CO); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid schedule (3 days remote)

5–6 weeks training

Job summary

The Midtown Group in Colorado Springs is seeking Help Desk Technicians to join our Enterprise Service Desk. You will be the first point of contact diagnosing and resolving complex technical issues for researchers, engineers, and staff in a secure enterprise environment.

We offer 5 to 6 weeks of hands-on training with a SME before taking the queue independently, a true contract-to-hire pathway, and a generous hybrid schedule with three days remote to build your IT support career.

Qualifications

• 1 year of hands-on help desk experience in a corporate/enterprise setting.
• Proficiency with Windows 10, Mac OS/OSX, MS Office (Outlook), and mobile/remote access services.
• Strong verbal and written communication skills; able to guide non-technical users.

Responsibilities

• Provide Front‑Line Support: empathetic, rapid‑response phone support for a large queue.
• Troubleshoot Across Platforms: resolve hardware/software issues on Windows 10, Mac OS/OSX, Outlook, and mobile devices.
• Network & Access Resolution: troubleshoot VPN, LANs, peripherals, and data systems access.
• Incident Management: follow SOPs for routing, ticketing, escalation, and resolution.
• Educate & Guide: empower end-users to use enterprise tools effectively.
• Team Collaboration: work with other Service Desk and infrastructure teams on improvements.

Skills

Front-Line Support

Windows 10

Mac OS/OSX

Outlook

Mobile Devices

VPN & Remote Access

Incident Management

User Education

Team Collaboration

Audit-ready Documentation

Education

High School diploma or equivalent

Tools

CompTIA A+

HDI

ITIL

Job description

The Midtown Group in Colorado Springs is seeking Help Desk Technicians to join our Enterprise Service Desk. You will be the first point of contact diagnosing and resolving complex technical issues for researchers, engineers, and staff in a secure enterprise environment.

We offer 5 to 6 weeks of hands-on training with a SME before taking the queue independently, a true contract-to-hire pathway, and a generous hybrid schedule with three days remote to build your IT support career.