Remote Service Desk Analyst – Training & Growth

K2 Services, LLC.; Pensacola (FL); Remote; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Matching 401(k)

Comprehensive training program

Job summary

A technology services company is looking for a Service Desk Analyst to work remotely in the U.S. The role involves serving as the first point of contact for customer support, handling various technical issues via phone, email, and chat. Ideal candidates will possess strong communication and customer service skills, with a high school diploma required. This position offers a training program and opportunities for advancement, along with competitive compensation ranging from $36k to $39k annually.

Qualifications

• High School Diploma or equivalent is required.
• Strong verbal, written, and typing skills are essential.
• Dependable team player is needed for a collaborative environment.

Responsibilities

• Serve as the first point of contact to customers seeking help.
• Provide over-the-phone, email, and chat support.
• Identify, diagnose, and resolve all customer issues.

Skills

Strong verbal communication

Excellent customer service skills

Analytical thinking

Multi-tasking

Education

High School Diploma or equivalent

Job description

A technology services company is looking for a Service Desk Analyst to work remotely in the U.S. The role involves serving as the first point of contact for customer support, handling various technical issues via phone, email, and chat. Ideal candidates will possess strong communication and customer service skills, with a high school diploma required. This position offers a training program and opportunities for advancement, along with competitive compensation ranging from $36k to $39k annually.