Help Desk Analyst — Fast, Impactful Tech Support

Frontline Managed Services; Creve Coeur (MO); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Pay $15.00 per hour

$1,000 Sign-On BONUS

401(k) Matching

Health insurance

Health savings account

Paid Time off

Referral program

Vision insurance

Job summary

Frontline Managed Services is seeking a Service Desk Member to be the first point of contact for clients with technical issues, diagnosing problems and performing initial research using remote tools. You'll guide users via phone, email, and chat while creating and updating tickets for efficient follow-up.

The role requires a high school diploma or equivalent, strong communication, and teamwork in a fast-paced environment. Competitive pay, benefits, and a $1,000 sign-on bonus are offered.

Qualifications

• Must have clear, professional communication and accurate typing.
• Ability to collaborate effectively in a team and work well under pressure.
• Strong initiative and ability to manage priorities in a fast-paced environment.

Responsibilities

• Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.
• Deliver support via phone, email, and chat.
• Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles or escalation as needed.
• Leverage screen-sharing and remote-control tools to validate and assess reported problems.
• Create and update tickets with clear, complete, and detailed information for follow-up by Support Desk or downstream teams.

Skills

Strong communication

Accurate typing

Team player

Multitasking

Critical thinking

Education

High school diploma or equivalent

Job description

Frontline Managed Services is seeking a Service Desk Member to be the first point of contact for clients with technical issues, diagnosing problems and performing initial research using remote tools. You'll guide users via phone, email, and chat while creating and updating tickets for efficient follow-up.

The role requires a high school diploma or equivalent, strong communication, and teamwork in a fast-paced environment. Competitive pay, benefits, and a $1,000 sign-on bonus are offered.