Remote Service Desk Analyst - Training & Growth

Opensity solutions; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Comprehensive training program

Shift options (2nd/3rd)

Job summary

Opensity Solutions is seeking a Service Desk Analyst for a remote role supporting law firms and professional services clients. You will assist via phone, email, and chat, diagnose issues, and escalate when needed. A comprehensive training program is provided to prepare you for success in a fast-paced environment.

The role offers a 2nd/3rd shift schedule with CST hours and remote work opportunities. The company emphasizes teamwork, customer service excellence, and professional growth within a

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and multitasking abilities.
• Strong verbal and written communication.
• Ability to work remotely and independently.
• Experience with remote troubleshooting and screen-sharing tools.

Responsibilities

• Serve as the first point of contact to customers seeking help for hardware, software, network, or other issues.
• Provide over-the-phone, email, and chat support.
• Identify, diagnose, and resolve issues using documented troubleshooting items and escalations.
• Use remote-control tools to vet, collect and evaluate customer issues.
• Properly ticket all customer requests with detailed information.
• Maintain a regular and reliable level of attendance.

Skills

Verbal communication

Written communication

Typing skills

Customer service

Team player

Decision making

Remote troubleshooting

Education

High School Diploma or equivalent

Tools

Intune MDM

Remote support tools

Screen sharing tools

Job description

Opensity Solutions is seeking a Service Desk Analyst for a remote role supporting law firms and professional services clients. You will assist via phone, email, and chat, diagnose issues, and escalate when needed. A comprehensive training program is provided to prepare you for success in a fast-paced environment.

The role offers a 2nd/3rd shift schedule with CST hours and remote work opportunities. The company emphasizes teamwork, customer service excellence, and professional growth within a