Remote Service Desk Agent I: Fast, Expert User Support

V2X Inc; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A global technology firm is seeking a remote customer support representative to provide first-level support and resolve technical issues for clients. The ideal candidate will have a high school diploma, experience in technical writing, and excellent communication skills. The role requires proficiency in mobile devices and the ability to document interactions clearly. Join a diverse company committed to equal opportunity.

Qualifications

• Minimum of 2 years technical writing experience.
• Minimum 1 year of customer service experience.
• Ability to present technical functionality to a non-technical audience.

Responsibilities

• Provide first level support via phone and email.
• Actively resolve incidents and service requests.
• Document and update tickets based on user interactions.

Skills

Excellent written and verbal communication

Interpersonal skills

Proficiency in mobile devices

Knowledge of IT products

Customer service experience

Education

High School Diploma/GED

Associate degree preferred

Tools

Service Desk ticketing software

MS Office

Job description

A global technology firm is seeking a remote customer support representative to provide first-level support and resolve technical issues for clients. The ideal candidate will have a high school diploma, experience in technical writing, and excellent communication skills. The role requires proficiency in mobile devices and the ability to document interactions clearly. Join a diverse company committed to equal opportunity.