Remote Service Desk Analyst I — Grow in IT

Dyopath; Northern (KY); Hybrid; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

FSA

HSA

Additional benefits available

Job summary

DYOPATH is seeking a Service Desk Level 1 Analyst to be the first point of contact for IT support. You will respond to calls, emails, and chats, document tickets, and provide basic troubleshooting for desktops, printers, mobile devices, software, and networks.

This remote, US-only role offers a Monday–Friday schedule during core business hours, with a starting pay of $20 per hour. The position emphasizes customer service, learning, and growth through training and certifications.

Qualifications

• 1–2 years of experience in a technical support role.
• Strong customer service skills and ability to explain technical information to non-technical users.
• Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting.
• Knowledge of ITIL or similar frameworks is a plus.

Responsibilities

• Respond to incoming phone calls, emails, and chat messages requesting technical support.
• Log all service desk interactions in the ticketing system.
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
• Resolve technical issues when possible and escape when necessary.
• Conduct follow‑up with customers to ensure satisfaction.

Skills

Customer service

Communication

Microsoft Office

Windows OS

Problem solving

Prioritization

Independent worker

Education

High School Diploma or equivalent

Associate or Bachelor’s degree in computer science or related field

ITIL Foundation

Job description

DYOPATH is seeking a Service Desk Level 1 Analyst to be the first point of contact for IT support. You will respond to calls, emails, and chats, document tickets, and provide basic troubleshooting for desktops, printers, mobile devices, software, and networks.

This remote, US-only role offers a Monday–Friday schedule during core business hours, with a starting pay of $20 per hour. The position emphasizes customer service, learning, and growth through training and certifications.