Service Desk Level 1 Analyst

Dyopath; Northern (KY); Hybrid; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

FSA

HSA

Additional benefits available

Job summary

DYOPATH is seeking a Service Desk Level 1 Analyst to be the first point of contact for IT support. You will respond to calls, emails, and chats, document tickets, and provide basic troubleshooting for desktops, printers, mobile devices, software, and networks.

This remote, US-only role offers a Monday–Friday schedule during core business hours, with a starting pay of $20 per hour. The position emphasizes customer service, learning, and growth through training and certifications.

Qualifications

• 1–2 years of experience in a technical support role.
• Strong customer service skills and ability to explain technical information to non-technical users.
• Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting.
• Knowledge of ITIL or similar frameworks is a plus.

Responsibilities

• Respond to incoming phone calls, emails, and chat messages requesting technical support.
• Log all service desk interactions in the ticketing system.
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
• Resolve technical issues when possible and escape when necessary.
• Conduct follow‑up with customers to ensure satisfaction.

Skills

Customer service

Communication

Microsoft Office

Windows OS

Problem solving

Prioritization

Independent worker

Education

High School Diploma or equivalent

Associate or Bachelor’s degree in computer science or related field

ITIL Foundation

Job description

Join DYOPATH as a Service Desk Level 1 Analyst

Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.

Why You’ll Love Working Here

• Purpose with Passion- Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
• Grow & Thrive- From certifications to career paths, DYOPATH invests in your development.
• Award-Winning Culture- Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
• Fun & Respectful Teamwork- A collaborative, upbeat environment where achievements are celebrated.
• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• FSA and HSA options
• Additional benefits available
• Full overview:dyopath.com/careers

Role Overview

• Location: Remote (U.S)
• Schedule: 1st Shift (Core Business Hours); Monday through Friday
• Pay Rate: $20

Your Mission as a Service Desk Level 1 Analyst

• Respond to incoming phone calls, emails, and chat messages requesting technical support
• Log all service desk interactions in the ticketing system
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
• Resolve technical issues when possible and escape when necessary
• Ensure timely and accurate resolution of all service desk requestsYour Mission
  • Conduct follow‑up with customers or employees to ensure satisfaction
  • Continuously improve technical skills through training, certifications, and self‑directed learning
  • Participate in special projects as assigned

  Education & Certifications

  • High school diploma or equivalent required
  • Associate or bachelor’s degree in computer science or related field preferred
  • ITIL Foundation

  Experience & Skills

  • 1–2 years of experience in a technical support role, preferably in a service desk environment
  • Strong customer service skills with the ability to explain technical information to non‑technical users
  • Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
  • Knowledge of ITIL or similar frameworks is a plus
  • Ability to work independently and as part of a team
  • Excellent problem‑solving and analytical abilities
  • Ability to manage multiple tasks and prioritize effectively

  Why This Role Stands Out

  As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement.

  Ready to Start Your IT Career?

  If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you.

  This role is open to residents of the U.S. only.

  Equal Opportunity Employer

  DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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