Desktop Support Analyst I — Grow Your IT Career & Help Users

Dyopath

Winnetka, Northern (IL, KY)

Hybrid

USD 30,000 - 41,000

Full time

12 days ago

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Benefits offered by this job

Medical, Dental, and Vision coverage

Life insurance

401(k) with company match

FSA and HSA options

Job summary

DYOPATH is seeking a Desktop Support Analyst I to join our IT team in a fast-paced environment. You will provide hands-on technical support for desktops, laptops, printers, and peripherals, and resolve hardware/software issues across the organization.

You will install, deploy, and maintain company systems, track incidents via internal ticketing, and collaborate with vendors on escalations. A+ certification is required; 4 years' experience or a bachelor's degree are acceptable.

Qualifications

Bachelor’s degree in Computer Science, IT, or a related field or 4 years of equivalent work experience.
A+ Certification required.
Proven experience providing desktop support and IT service desk assistance.

Responsibilities

Provide technical support for desktops, laptops, printers, scanners, and peripherals.
Troubleshoot hardware and software issues via phone, chat, or in person.
Install, deploy, and maintain company systems and applications.
Track and resolve incidents using internal ticketing systems while meeting SLAs.
Perform software updates, including Microsoft security patches and antivirus signatures.
Document processes and create knowledge base articles.
Act as a liaison with third-party vendors and technicians.
Order parts for hardware maintenance and repairs.
Participate in special projects and continuous improvement initiatives.