Remote-Ready Service Desk Analyst (Level 1)

Indotronix UK; Phoenix (AZ); Hybrid; USD 42,000 - 54,000; Full time

Job summary

DES is seeking an experienced Service Desk Analyst in Phoenix, AZ to provide Level 1 technical support to agency users. First 2 weeks are onsite for training, then remote. The role handles hardware, software, network, and account-related issues with support via phone, email, chat, and ticketing systems.

Responsibilities include assisting end users, troubleshooting issues, and maintaining documentation. Working with ServiceNow, Active Directory, VPN, printers, and Google Workspace will be

Qualifications

• Provide Level 1 help desk support for hardware, software, network, and voice-related issues.
• Triage and resolve Level 1 support requests via phone, email, chat, and ticketing systems.
• Escalate unresolved issues to appropriate support teams and maintain documentation.

Responsibilities

• Provide Level 1 help desk support for hardware, software, network, and voice-related issues.
• Troubleshoot and resolve technical issues for end users.
• Manage and update support tickets in ServiceNow.
• Support Active Directory, VPN access, and mobile devices.

Skills

Customer service

Communication skills

Troubleshooting

Phone support

Tools

Microsoft Office

Google Workspace

ServiceNow

Active Directory

VPN

Printers

Virtual desktops

Job description

DES is seeking an experienced Service Desk Analyst in Phoenix, AZ to provide Level 1 technical support to agency users. First 2 weeks are onsite for training, then remote. The role handles hardware, software, network, and account-related issues with support via phone, email, chat, and ticketing systems.

Responsibilities include assisting end users, troubleshooting issues, and maintaining documentation. Working with ServiceNow, Active Directory, VPN, printers, and Google Workspace will be