Remote Service Desk Analyst - AI Support & Impact

BrightClaim; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Genpact is seeking an Analyst - Service Desk to provide Level 1 support, troubleshoot software and hardware, and document solutions. The role emphasizes customer service, multi-tasking, and rapid response to critical events. Remote work is supported with flexible shifts.

Qualifications include a Computer Engineering or IT-related bachelor's degree and relevant certifications. You will contribute to knowledge management, security, and user education while delivering high-quality service.

Qualifications

• Certifications listed: ServiceNow Developer, Professional Customer Service, STI CCCP.

Responsibilities

• Level 1 support
• Demonstrated ability to handle multiple tasks with little to no forewarning
• Provide quality service & resolve concerns efficiently & professionally
• Take ownership of incidents from creation to closure

Skills

IT Service Desk

Agile Methodology

Mac OS Support

Collaboration Tools

Design Thinking

Workplace Services

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Tools

ServiceNow Certified Application Developer

Professional Customer Service - SMG/KRC Poland

STI Certified Call Center Professional (CCCP)

Job description

Genpact is seeking an Analyst - Service Desk to provide Level 1 support, troubleshoot software and hardware, and document solutions. The role emphasizes customer service, multi-tasking, and rapid response to critical events. Remote work is supported with flexible shifts.

Qualifications include a Computer Engineering or IT-related bachelor's degree and relevant certifications. You will contribute to knowledge management, security, and user education while delivering high-quality service.