Director, Service Delivery — Lead Client Success Onsite

TTEC; Charlotte (NC); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Job summary

A customer experience company is seeking a Director in Service Delivery to oversee client relationships and team performance. You will manage communications with clients and motivate your team to reach goals, ensuring successful project execution. A strong focus on customer satisfaction and team support is essential. The expected salary range is $100,000–$110,000, with benefits including professional development opportunities and a performance bonus.

Qualifications

• Associate degree, technical school or equivalent work experience.
• 2 years+ call center management experience.
• Continuously promote a performance-driven culture.
• Mentor and inspire others.
• Customer focused mindset.

Responsibilities

• Actively manage communications with clients.
• Motivate team to ensure projects are on track.
• Improve key success metrics associated with goals.

Job description

A customer experience company is seeking a Director in Service Delivery to oversee client relationships and team performance. You will manage communications with clients and motivate your team to reach goals, ensuring successful project execution. A strong focus on customer satisfaction and team support is essential. The expected salary range is $100,000–$110,000, with benefits including professional development opportunities and a performance bonus.