Remote Service Delivery Manager — Telecom & Customer Success

E78; United States; Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading telecommunications firm is seeking a Service Delivery Manager in the United States. This role ensures exceptional service delivery and ongoing customer satisfaction through effective project management and communication. You will lead onboarding processes, manage customer inquiries, and maintain strong relationships. Successful candidates will have a Bachelor's degree, strong project management skills, and experience in telecom expense management. Join a team committed to delivering measurable value and optimizing customer experiences.

Qualifications

• 5+ years of experience in customer service management or client support.
• Experience in telecom expense management preferred.
• Ability to manage multiple clients and deliverables simultaneously.

Responsibilities

• Serve as the first point of contact for customer inquiries and service requests.
• Lead onboarding process for new customers ensuring timely implementation.
• Manage contract dates to ensure timely renewals and service continuity.

Skills

Strong project management skills

Excellent written and verbal communication skills

Proficiency in Microsoft Office Suite

Strong problem-solving abilities

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Excel

Job description

A leading telecommunications firm is seeking a Service Delivery Manager in the United States. This role ensures exceptional service delivery and ongoing customer satisfaction through effective project management and communication. You will lead onboarding processes, manage customer inquiries, and maintain strong relationships. Successful candidates will have a Bachelor's degree, strong project management skills, and experience in telecom expense management. Join a team committed to delivering measurable value and optimizing customer experiences.