Remote Service Coordinator & Client Support

Next Stop Travel; City of Syracuse (NY); Remote; USD 36,000 - 56,000; Full time

Benefits offered by this job

Flexible remote work

Training & support

Performance-based pay

Job summary

Next Stop Travel is a remote-based organization that provides structured planning and coordination services to a broad client base. We are looking for a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

The role requires strong attention to detail and the ability to manage multiple tasks in a remote environment. You will be a point of contact for inquiries, coordinate service plans, and manage reservations with

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Communication skills

Job description

Next Stop Travel is a remote-based organization that provides structured planning and coordination services to a broad client base. We are looking for a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

The role requires strong attention to detail and the ability to manage multiple tasks in a remote environment. You will be a point of contact for inquiries, coordinate service plans, and manage reservations with