Remote Client Services Coordinator

Next Stop Travel; Waterbury (CT); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & onboarding

Job summary

Next Stop Travel is a remote-based organization delivering structured planning and coordination services. We seek a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process in a structured remote environment.

The role requires strong attention to detail, the ability to manage multiple tasks, and clear communication via email, phone, and online platforms. Onboarding and ongoing support are provided to ensure a successful transition.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative skills

Strong organizational skills

Communication skills

Independence

Tools

CRM software

Email platforms

Scheduling tools

Job description

Next Stop Travel is a remote-based organization delivering structured planning and coordination services. We seek a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process in a structured remote environment.

The role requires strong attention to detail, the ability to manage multiple tasks, and clear communication via email, phone, and online platforms. Onboarding and ongoing support are provided to ensure a successful transition.