Remote Service Cancellation Intake Specialist

HRS Talent Solutions; Oxnard (CA); Remote; USD 33,000 - 47,000; Part time

Job summary

HRS Talent Solutions is seeking a Service Cancellation Intake Assistant for a remote role at $29 per hour. The position supports customer service and office administration, handling cancellation requests, routing to specialists, and maintaining accurate case records.

The role emphasizes precise acknowledgment, proper data capture, and clear handoffs to ensure smooth service terminations while complying with privacy guidelines.

Qualifications

• Experience answering customers or maintaining office records can help.
• Willingness to learn and follow company procedures.

Responsibilities

• Review online cancellation forms and assigned emails.
• Match each request to the appropriate service record.
• Capture the requested date and stated reason without changing its meaning.
• Ask for a required missing detail using approved language.
• Record whether the request is received, under review, or confirmed.
• Route billing disputes and policy questions to specialists.
• Send an acknowledgement that does not claim the service has ended.
• Keep any later reply connected to the same case.

Skills

Customer service experience

Office records management

Job description

HRS Talent Solutions is seeking a Service Cancellation Intake Assistant for a remote role at $29 per hour. The position supports customer service and office administration, handling cancellation requests, routing to specialists, and maintaining accurate case records.

The role emphasizes precise acknowledgment, proper data capture, and clear handoffs to ensure smooth service terminations while complying with privacy guidelines.