Remote Resolution Check-In Specialist

HRS Talent Solutions; Augusta (GA); Remote; USD 36,000 - 47,000; Full time

Job summary

HRS Talent Solutions is seeking a Resolution Check-in Assistant to support remote customer care. You will review cases, send follow-ups when appropriate, and update case history with accurate notes.

The role focuses on listening, precise record-keeping, and respectful communication. Applicants should be comfortable with short, clear emails and adhering to process-driven steps. This position offers flexible hours with remote work options.

Responsibilities

• Review assigned online support cases for follow-up eligibility.
• Check the last message and any promised action before writing.
• Record a reply in the correct case without changing its meaning.
• Refer unresolved or sensitive concerns to the designated team.
• Update permitted status fields and note the next owner.
• Respect contact limits and requests for no further follow-up.

Job description

HRS Talent Solutions is seeking a Resolution Check-in Assistant to support remote customer care. You will review cases, send follow-ups when appropriate, and update case history with accurate notes.

The role focuses on listening, precise record-keeping, and respectful communication. Applicants should be comfortable with short, clear emails and adhering to process-driven steps. This position offers flexible hours with remote work options.