Complaint Intake Specialist (Remote)

HRS Talent Solutions; Kissimmee (FL); Remote; USD 34,000 - 49,000; Full time

Job summary

HRS Talent Solutions is seeking a Complaint Receipt Assistant for a remote position that supports confidential office work. The role involves acknowledging complaints, logging them in the system, and routing them to the appropriate reviewer. It does not determine or promise resolutions, but ensures proper intake and next steps.

The position is remote, may be part-time or full-time, and pays $30 per hour. Training is provided and confidential information handling is required.

Qualifications

• Experience in customer service or office administration is helpful but not required.
• Ability to write calmly and read closely.
• Judgment to avoid offering remedies outside authority.

Responsibilities

• Read assigned complaint emails and online forms.
• Locate the right customer record or ask for missing details.
• Capture issue, date, and follow-up accurately.
• Send an approved receipt acknowledgement.
• Route cases to designated reviewer with context.
• Record new messages and maintain clear next owner.
• Flag urgent or sensitive concerns per policy.

Skills

Customer service

Office administration

Communication

Attention to detail

Job description

HRS Talent Solutions is seeking a Complaint Receipt Assistant for a remote position that supports confidential office work. The role involves acknowledging complaints, logging them in the system, and routing them to the appropriate reviewer. It does not determine or promise resolutions, but ensures proper intake and next steps.

The position is remote, may be part-time or full-time, and pays $30 per hour. Training is provided and confidential information handling is required.