Remote Complaint Intake & Routing Specialist

Hrstalentsolutions; Kissimmee (FL); Remote; USD 36,000 - 47,000; Full time

Job summary

Hrstalentsolutions is seeking a Complaint Receipt Assistant for a remote role in the United States. You will acknowledge complaints, record them in the online case system, and route to the appropriate reviewer while maintaining privacy and accuracy.

The position may be part-time or full-time and pays $30 per hour. A private home office or suitable alternative supports confidential messages; schedule and equipment will be confirmed by the employer.

Qualifications

• Experience in customer service or office administration can help, but is not required.
• You should be able to write calmly and read closely.
• Avoid offering remedies beyond your authority and follow escalation guidelines.

Responsibilities

• Read assigned complaint emails and online forms.
• Locate or request missing customer details.
• Capture issue, date, and follow-up accurately.
• Send an approved receipt acknowledgement.
• Flag urgent or sensitive concerns per process.
• Route the case to the designated reviewer with context.
• Record new messages and maintain a clear next owner.

Job description

Hrstalentsolutions is seeking a Complaint Receipt Assistant for a remote role in the United States. You will acknowledge complaints, record them in the online case system, and route to the appropriate reviewer while maintaining privacy and accuracy.

The position may be part-time or full-time and pays $30 per hour. A private home office or suitable alternative supports confidential messages; schedule and equipment will be confirmed by the employer.