Remote Service Assurance Engineer - Network Reliability

GTT; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

GTT is seeking a Senior Service Assurance Engineer to join our global network operations. You will troubleshoot network issues, manage incidents through resolution, and ensure a stable, high-performing environment while collaborating with customers, vendors, and internal teams.

The role emphasizes proactive problem solving, documentation, and adherence to best practices, with a remote-friendly work model and extended hours to support worldwide operations.

Qualifications

• 2+ years of experience in a Telco, Service Provider, or similar environment.
• Strong troubleshooting and fault-diagnosis skills.
• Experience with SD-WAN, Security, and SASE technologies.
• Good understanding of BGP, OSPF, ISIS, and EIGRP.
• Experience with Layer 2 technologies, including VLANs, STP, and LACP.
• Knowledge of MPLS, L2VPN, and L3VPN services.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Provide break/fix support across GTT’s global network.
• Own and drive incidents through to successful resolution.
• Perform technical validation, troubleshooting, and escalation management.
• Work closely with customers, vendors, and internal teams to resolve service issues.
• Configure network devices and support service migrations.
• Proactively identify recurring issues and drive preventative actions.
• Maintain accurate documentation and customer communications.
• Ensure operational procedures and best practices are followed.

Skills

Troubleshooting

SD-WAN

Security

SASE

Customer service

Communication

Network operations

Tools

Cisco IOS

Juniper JUNOS

MPLS

L2VPN

L3VPN

VLANs

Job description

GTT is seeking a Senior Service Assurance Engineer to join our global network operations. You will troubleshoot network issues, manage incidents through resolution, and ensure a stable, high-performing environment while collaborating with customers, vendors, and internal teams.

The role emphasizes proactive problem solving, documentation, and adherence to best practices, with a remote-friendly work model and extended hours to support worldwide operations.