Remote Network Solutions Operations Engineer

GTT; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

GTT seeks an Operations Engineer, Network Solutions to troubleshoot network issues, manage incidents, and maintain a stable, high-performing network environment for customers worldwide.

You will work with customers, vendors, and internal teams to resolve service issues, configure devices, and support migrations while maintaining documentation and following best practices. Remote role with extended hours and cross-functional collaboration.

Qualifications

• 2+ years of experience in a Telco, Service Provider, or similar environment.
• Strong troubleshooting and fault-diagnosis skills.
• Experience with SD-WAN, Security, and SASE technologies.
• Good understanding of BGP, OSPF, ISIS, and EIGRP.
• Experience with Layer 2 technologies, including VLANs, STP, and LACP.
• Knowledge of MPLS, L2VPN, and L3VPN services.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Provide break/fix support across GTT’s global network.
• Own and drive incidents through to successful resolution.
• Perform technical validation, troubleshooting, and escalation management.
• Work closely with customers, vendors, and internal teams to resolve service issues.
• Configure network devices and support service migrations.
• Proactively identify recurring issues and drive preventative actions.
• Maintain accurate documentation and customer communications.
• Ensure operational procedures and best practices are followed.

Skills

Troubleshooting

SD-WAN

Security

SASE

BGP/OSPF/ISIS/EIGRP

L2 Technologies ( VLANs, STP, LACP )

MPLS/L2VPN/L3VPN

Communication

Incident management

Tools

Cisco IOS

Juniper JUNOS

Job description

GTT seeks an Operations Engineer, Network Solutions to troubleshoot network issues, manage incidents, and maintain a stable, high-performing network environment for customers worldwide.

You will work with customers, vendors, and internal teams to resolve service issues, configure devices, and support migrations while maintaining documentation and following best practices. Remote role with extended hours and cross-functional collaboration.