Remote GTD5 Network Engineer - Advanced Troubleshooting

Collabera; Dallas (TX); Remote; USD 80.000 - 100.000; Vollzeit

Zusammenfassung

Collabera is seeking a Network Engineer III - GTD5 for a remote, full-time role. The candidate will troubleshoot GTD5 switches, circuit packs, and related hardware while supporting telephony operations. On-call rotations occur every third week, with translations and Jira ticket handling part of daily duties.

The role emphasizes strong customer service, documentation, and guidance through circuit pack changes, with an expectation of senior-level GTD5 expertise.

Qualifikationen

• 5-10 years of GTD5 switch troubleshooting experience.
• 5+ years of telephony troubleshooting experience.
• Strong Tier 3 hardware troubleshooting and fault isolation experience.
• GTD5 call processing and translations experience.
• Familiarity with central office procedures and policies.
• Jira ticketing experience.
• Ability to guide customers through changing circuit packs.
• Strong customer service and communication skills.
• Comfortable working a 24x7 rotating schedule, including on-call every third week.
• Must have troubleshooting experience (not provisioning only).
• GTD5 debugging, translations, and troubleshooting.
• Hardware troubleshooting (circuit packs, shelves, slots).
• Proficiency with Windows-based tools (Outlook, Excel, Word, Visio, etc.).

Aufgaben

• Troubleshoot GTD5 switch issues and resolve hardware faults.
• Support customer calls related to circuit packs and alarms.
• Walk customers through changing circuit packs down to the shelf/slot level.
• Handle escalations and analyze Jira tickets.
• Provide translations and call processing support.
• Mentor junior team members when needed.
• Maintain accurate ticket documentation and updates.
• Participate in the on-call rotation every third week.

Kenntnisse

GTD5 switch troubleshooting

Telephony troubleshooting

Hardware troubleshooting

GTD5 call processing

Central office procedures

Jira ticketing

Circuit packs guidance

Customer service

24x7 on-call

Troubleshooting (not provisioning)

GTD5 debugging/translations

Windows tools (Outlook/Excel/Word/Visi

Tools

Jira

Jobbeschreibung

Collabera is seeking a Network Engineer III - GTD5 for a remote, full-time role. The candidate will troubleshoot GTD5 switches, circuit packs, and related hardware while supporting telephony operations. On-call rotations occur every third week, with translations and Jira ticket handling part of daily duties.

The role emphasizes strong customer service, documentation, and guidance through circuit pack changes, with an expectation of senior-level GTD5 expertise.