Remote Service Advisor | Tekmetric Expert for Auto Care

Global Pacific Support; Sugar Land (TX); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% remote

Growth potential

Non-toxic environment

Job summary

Crown auto repair is seeking a knowledgeable Service Advisor with Tekmetric expertise to be the primary contact for customers. You will leverage Tekmetric to schedule, estimate, and manage service requests while delivering outstanding customer service.

The role requires experience in automotive service processes, strong communication skills, and the ability to multitask in a fast-paced environment. This is a 100% remote position with opportunities for growth and professional development.

Qualifications

• Prior experience as a Service Advisor in the automotive industry is required.
• Proficient in using Tekmetric software for service management.
• Strong understanding of automotive repair processes and customer service best practices.

Responsibilities

• Greet customers and assess their service needs using Tekmetric for a smooth workflow.
• Provide explanations of service options, pricing, and timelines using Tekmetric data.
• Manage service appointments and scheduling through Tekmetric.
• Create detailed estimates and work orders for customers within Tekmetric.
• Communicate with technicians to ensure repairs align with customer expectations.
• Keep customers updated on repair status and address questions promptly.
• Maintain records of customer interactions and service transactions in Tekmetric.
• Collaborate with parts department to order and deliver parts via Tekmetric.
• Stay informed about Tekmetric updates and industry best practices.

Skills

Tekmetric proficiency

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Tekmetric

Job description

Crown auto repair is seeking a knowledgeable Service Advisor with Tekmetric expertise to be the primary contact for customers. You will leverage Tekmetric to schedule, estimate, and manage service requests while delivering outstanding customer service.

The role requires experience in automotive service processes, strong communication skills, and the ability to multitask in a fast-paced environment. This is a 100% remote position with opportunities for growth and professional development.