Automotive Service Advisor | Growth & Customer Impact

Crown Automotive Group; Florida; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off

Short- and long-term disability

Life insurance

401K with company match

Professional growth opportunities

Safe work environment

Community service opportunities

Job summary

Crown Automotive Group is hiring an experienced Service Advisor in New York. You will interact daily with customers, service technicians, managers, and parts staff to ensure smooth vehicle service experiences.

A friendly, outgoing demeanor and strong customer service skills are essential to succeed in this role. Responsibilities include scheduling service, obtaining vehicle data, writing repair orders, presenting cost estimates, and promoting additional services while upholding quality and CSI

Qualifications

• MINIMUM One Year of Experience as an automotive service advisor.
• Basic knowledge of automotive repairs
• Proficient on the computer
• Provide non-technical explanation of technical repairs to customers
• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
• Friendly and outgoing manner
• Demonstrated customer service skills
• Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
• Be able to pass pre-employment background checks such as reference checks, motor vehicle record checks and drug testing.
• Hold a current, valid driver license and have a clean driving record
• Be able to verify their eligibility to work in the USA

Responsibilities

• Meet predetermined service sales objectives
• Meet predetermined customer satisfaction score objectives (CSI)
• Schedule service appointments - obtain customer and vehicle data prior to arrival
• Greet customers in a timely, friendly manner and obtain vehicle information
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
• May test drive vehicles
• Recommend additional necessary service
• Provide complete and accurate written cost estimate for labor/parts
• Maximize product knowledge
• Explain completed work to customer
• Implement and maintain quality control process
• Other duties as part of description and as per company/department needs

Skills

Customer service

Automotive knowledge

Computer proficiency

Communication

Job description

Crown Automotive Group is hiring an experienced Service Advisor in New York. You will interact daily with customers, service technicians, managers, and parts staff to ensure smooth vehicle service experiences.

A friendly, outgoing demeanor and strong customer service skills are essential to succeed in this role. Responsibilities include scheduling service, obtaining vehicle data, writing repair orders, presenting cost estimates, and promoting additional services while upholding quality and CSI