Remote Senior Water Heater Specialist Tech Support

GE Appliances, a Haier company; Richmond (VA); Remote; USD 90,000 - 130,000; Full time

Job summary

GE Appliances, a Haier company, is seeking a Senior Product Service Specialist for Water Heaters. This remote US role supports heat pump, gas, and electric water heaters, serving customers, distributors, and service partners with technical guidance.

You will collaborate with engineering, quality, product management, and service teams to improve serviceability, analyze field issues, and translate feedback into actionable product and support enhancements while working independently with limited

Qualifications

• High school diploma or equivalent.
• Technical degree, trade program, certification, or equivalent experience.
• Licensed Master Plumber preferred with 5+ years in field service or related area.

Responsibilities

• Serve as a primary technical resource for water heater customers and partners.
• Provide troubleshooting, installation guidance, and service support for heat pump, gas, and electric water heaters.
• Coordinate with engineering and quality teams to investigate field issues and drive improvements.

Skills

Field service experience

Water heater expertise

HVAC knowledge

Communication skills

Education

High school diploma

Technical degree/certification

Licensed Master Plumber

Tools

Microsoft Office

Job description

GE Appliances, a Haier company, is seeking a Senior Product Service Specialist for Water Heaters. This remote US role supports heat pump, gas, and electric water heaters, serving customers, distributors, and service partners with technical guidance.

You will collaborate with engineering, quality, product management, and service teams to improve serviceability, analyze field issues, and translate feedback into actionable product and support enhancements while working independently with limited