Senior Underwriting Lead - Remote & Complex Cases

John Hancock; Massachusetts; On-site; USD 92,000 - 160,000; Full time

Job summary

Manulife/John Hancock is seeking a Senior Underwriting Consultant to evaluate highly complex applications, guide junior colleagues, and uphold underwriting policies. You will analyze risk, manage workflow, and ensure timely, accurate decisions in a fast-paced environment.

The role emphasizes independence, professional judgment, and collaboration with teams across underwriting and policy areas. Remote-friendly across the continental US with location preference in Massachusetts; solid experience

Qualifications

• 7+ years of underwriting experience or exposure.
• Strong knowledge of underwriting function; solid knowledge of John Hancock's businesses.
• Excellent communication and interpersonal skills.

Responsibilities

• Identify and provide solutions to workflow and system issues.
• Negotiate and manage time/resources to meet deadlines.
• Provide training and act as information resource for junior underwriters.
• Audit underwriting decisions and documentation for guidelines.
• Review medical record summaries for guideline compliance.
• Support management with risk assessments and research projects.
• Process formal underwriting appeals and complaints.
• Maintain professional relationships within a self-directed team.

Skills

Underwriting experience

Analytical skills

Communication skills

Relationship building

Time management

Education

Bachelor's degree

Job description

Manulife/John Hancock is seeking a Senior Underwriting Consultant to evaluate highly complex applications, guide junior colleagues, and uphold underwriting policies. You will analyze risk, manage workflow, and ensure timely, accurate decisions in a fast-paced environment.

The role emphasizes independence, professional judgment, and collaboration with teams across underwriting and policy areas. Remote-friendly across the continental US with location preference in Massachusetts; solid experience