Remote Senior Transformation & Engagement Lead

Humana Inc; Richmond (VA); Remote; USD 95,000 - 131,000; Full time

Job summary

Humana Inc. is seeking an Enterprise Transformation Senior Professional to coordinate Green Glove engagement activities, develop content, analyze feedback and performance data, and partner across teams to build trust with customers and agents.

You will own program operations, communications, and continuous improvement, translating ideas into executable plans while maintaining documentation, calendars, and regular progress updates to stakeholders.

Qualifications

• 3+ years leading projects, programs, initiatives, or operations.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Experience creating communications, presentations, training materials, or engagement content.
• Experience using data and metrics to measure performance and drive improvements.
• Proven ability to independently manage projects and deliver high-quality results.
• Strong written and verbal communication skills.
• Proficiency in developing clear, visually engaging materials.
• Demonstrated ability to create effective content and training materials with limited direction.

Responsibilities

• Coordinate and execute Green Glove engagement activities, communications, events, and recognition programs. Manage deliverables and ensure initiatives are executed consistently, professionally, and on schedule.
• Develop, review, and refine communications, presentations, training materials, and engagement content. Ensure content is clear, engaging, customer-focused, and aligned with the Green Glove brand while driving desired behaviors and outcomes.
• Identify opportunities to improve engagement activities, processes, and program effectiveness. Analyze feedback, performance metrics, and operational insights to uncover root causes, develop recommendations, and support implementation of improvements that increase program impact.
• Support the planning, testing, rollout, and ongoing management of Green Glove initiatives. Coordinate with business partners, track progress, manage logistics, and help translate ideas into operational execution.
• Maintain program documentation, engagement metrics, activity calendars, and reporting. Monitor program effectiveness and provide regular updates on participation, outcomes, and opportunities for improvement.
• Build effective working relationships across MarketPoint and partner teams. Gather input, coordinate activities, and help build alignment around Green Glove initiatives and experience improvements.

Skills

Customer Focused

Program Ownership

Content Strategy

Business Judgment

Continuous Improvement

Collaboration and Influence

Learning Agility

Job description

Humana Inc. is seeking an Enterprise Transformation Senior Professional to coordinate Green Glove engagement activities, develop content, analyze feedback and performance data, and partner across teams to build trust with customers and agents.

You will own program operations, communications, and continuous improvement, translating ideas into executable plans while maintaining documentation, calendars, and regular progress updates to stakeholders.