Remote Consumer Experience Strategy Lead

Humana Inc; Kentucky; Hybrid; USD 104,000 - 143,000; Full time

Job summary

Humana Inc. is seeking a Consumer Experience Lead to optimize interaction between Humana and its members. You will report to the Director, Strategy Advancement and lead initiatives to improve performance, organizational effectiveness, and cross-functional execution.

The role requires years of project leadership and strong analytical skills to identify root causes and implement sustainable solutions. The position is remote with occasional travel to Humana offices for training or meetings.

Qualifications

• Bachelor's degree is required.
• 3+ years in Healthcare operations.
• 3+ years in project management.
• 3+ years in project leadership.
• Demonstrated analytical skills with root cause identification and sustainable solutions.
• Live in EST or CST time zone.

Responsibilities

• Lead strategic and operational initiatives to improve business performance, organizational effectiveness, and cross-functional execution.
• Analyze complex issues to identify root causes and develop sustainable solutions.
• Build relationships and influence decisions at all levels; communicate recommendations.
• Manage escalations and ensure accountability for commitments and deliverables across teams.
• Strengthen operations through documentation, self-service resources, and decision-support materials for leadership.

Skills

Healthcare operations

Project management

Project leadership

Root cause analysis

Time zone EST/CST

Education

Bachelor's degree

Job description

Humana Inc. is seeking a Consumer Experience Lead to optimize interaction between Humana and its members. You will report to the Director, Strategy Advancement and lead initiatives to improve performance, organizational effectiveness, and cross-functional execution.

The role requires years of project leadership and strong analytical skills to identify root causes and implement sustainable solutions. The position is remote with occasional travel to Humana offices for training or meetings.