Remote Enterprise Transformation Lead - Sales Experience

Humana Inc; United States; Remote; USD 115,000 - 158,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement savings plan

Paid time off

Disability insurance

Life insurance

Job summary

Humana Inc. is seeking an Enterprise Transformation Lead to differentiate the sales experience for beneficiaries, sales agents, and partners. You will own roadmaps, translate goals into measurable outcomes, and drive cross-functional change across the Humana Handshake initiative.

The role emphasizes leadership, data-driven decision making, and strong communication skills. This remote position may require travel and offers a bonus incentive plan and comprehensive benefits.

Qualifications

• Bachelor's degree required.
• 8+ years leading projects, programs, or strategic initiatives, including 2+ years driving large-scale change.
• 5+ years using data and metrics to identify opportunities and measure outcomes.
• Experience improving customer, agent, or associate experiences through process or operational enhancements.
• Experience designing and delivering training, coaching, or capability-building programs.
• Proven ability to independently lead complex initiatives from concept through implementation and measurement.
• Strong problem-solving and root-cause analysis skills.
• Demonstrated ability to influence stakeholders and drive results without direct authority.
• Experience leveraging customer feedback, NPS, quality metrics, or operational performance data.
• Excellent communication, facilitation, and presentation skills, including executive-level presentations.
• Ability to manage multiple priorities, navigate ambiguity, and deliver results.

Responsibilities

• Roadmap Ownership: Develop and manage a roadmap focused on enhancing the sales experience, from acquisition to retention, with KPIs.
• Outcome Ownership: Translate goals into measurable outcomes and deliver results.
• Prioritize and re-prioritize to drive growth, retention, and engagement KPIs.
• Opportunity Identification: Collaborate across the Enterprise to identify opportunities to improve member experiences.
• Problem Analysis: Investigate complex challenges and derive root causes with evidence-based recommendations.
• Solution Development: Define requirements to design, test, and implement improved experiences.
• Change Leadership: Build alignment across teams and drive execution.
• Performance Reporting and Governance: Measure outcomes and inform future action.

Skills

Leadership

Strategic thinking

Data-driven decisions

Communication

Change management

Problem solving

Influence without authority

Project governance

Education

Bachelor's degree

Job description

Humana Inc. is seeking an Enterprise Transformation Lead to differentiate the sales experience for beneficiaries, sales agents, and partners. You will own roadmaps, translate goals into measurable outcomes, and drive cross-functional change across the Humana Handshake initiative.

The role emphasizes leadership, data-driven decision making, and strong communication skills. This remote position may require travel and offers a bonus incentive plan and comprehensive benefits.