Remote Senior Technical Implementation Lead

Plenful; United States; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Healthcare Coverage

401(k) with Company Match

Equity

Unlimited PTO

Daily Lunch Stipend

Wellness Stipend

Commuter Benefits

Parental Leave

Job summary

Plenful is hiring a Senior Technical Implementation Specialist to shape how we handle customer implementation, support, retention, loyalty, and expansion — in close partnership with our Director of Technical Customer Success. You'll collaborate across technical, commercial, and executive teams, with exposure to nearly every part of the company as it grows.

This is a remote role with real growth potential. You’ll configure for new customers, engage with clients in meetings, provide omnichannel

Qualifications

• 4+ years in Solutions Engineering, Implementation, or related field.
• Experience managing customer relationships.
• Ability to explain complex technical problems clearly.
• Proficient in SQL and Python.
• Experience with APIs and healthcare standards (FHIR/HL7) and formats like JSON, XML, and YAML.
• Strong written and spoken communication.
• Able to work across Sales and Account Management.
• Organized to manage multiple accounts.
• Genuine interest in healthcare and improving efficiency.
• Comfortable in a fast-moving, still-building environment.
• Healthcare industry experience bonus and BA/BS degree.

Responsibilities

• Configure Plenful for New Customers and Use Cases — Work with customers to execute implementation on established use cases, and help us continually sharpen our implementation process so customers see value faster.
• Engage Customers — Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist with custom configuration. Guide timelines, hold customers accountable to follow-up tasks, and keep raising the bar on customer experience.
• Support Customers — Provide omnichannel support and help build documentation on best practices for the Plenful platform.
• Collaborate with Account Management and Sales — Work with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules that match client needs and market demand. Partner with Account Management and Sales to spot and lead implementations for contract expansions.
• Engineering and Product — Work with Engineering and Product Solutions to communicate new feature needs and product requirements. Close the feedback loop between customers and product with business context, customer feedback, and input on design.

Skills

SQL

Python

customer engagement

APIs

Education

BA/BS degree

Tools

FHIR HL7 JSON/XML/YAML

Job description

Plenful is hiring a Senior Technical Implementation Specialist to shape how we handle customer implementation, support, retention, loyalty, and expansion — in close partnership with our Director of Technical Customer Success. You'll collaborate across technical, commercial, and executive teams, with exposure to nearly every part of the company as it grows.

This is a remote role with real growth potential. You’ll configure for new customers, engage with clients in meetings, provide omnichannel