Remote Senior Implementation Leader

S27a; Northern (KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Parental leave

Employee assistance program

Performance bonuses

Job summary

CareTria is seeking a Senior Technical Implementation Manager to lead enterprise software implementations from contract through production launch, coordinating cross-functional teams and managing risks to deliver successful outcomes.

You will collaborate with Sales, Product, Engineering, Architecture, Operations, and customer stakeholders to drive alignment, maintain confidence, and ensure go-live readiness while mentoring team members as the organization scales.

Qualifications

• Bachelor's degree in Business, Information Technology, Healthcare, or related field.

Responsibilities

• Lead customer implementations from contract execution through production launch.
• Serve as the primary implementation contact for assigned customers.
• Coordinate onboarding, implementation planning, testing, launch readiness, and go-live activities.
• Build trusted relationships with customer and internal stakeholders throughout the implementation lifecycle.
• Develop and maintain implementation plans, milestones, dependencies, risks, assumptions, and action items.
• Coordinate implementation activities across Product, Engineering, Architecture, Operations, Sales, and Customer Success.
• Maintain implementation visibility through accurate status reporting and project artifacts.
• Ensure implementation commitments align with Statements of Work (SOWs) and agreed customer expectations.
• Facilitate implementation meetings with customer technical and operational teams.
• Communicate implementation status, risks, timelines, and dependencies clearly and professionally.
• Validate technical implementation information with Engineering and Architecture before communicating externally.
• Maintain strong cross-functional alignment throughout implementation.
• Identify implementation risks, dependencies, assumptions, and blockers early.
• Escalate issues appropriately and facilitate timely resolution.
• Drive implementation readiness while maintaining customer confidence and delivery visibility.
• Coordinate successful transition from implementation into ongoing operational support.
• Improve implementation templates, standards, and best practices.
• Capture lessons learned and recommend process improvements.
• Contribute to the continued maturity of CareTria's implementation methodology.
• Mentor future implementation team members as the organization grows.

Skills

Operational leadership

Cross-functional collaboration

Program/project management

Communication

Risk management

Data-driven decision making

APIs and integrations

Mentoring

Education

Bachelor's degree (Business / IT / Healthcare)

Job description

CareTria is seeking a Senior Technical Implementation Manager to lead enterprise software implementations from contract through production launch, coordinating cross-functional teams and managing risks to deliver successful outcomes.

You will collaborate with Sales, Product, Engineering, Architecture, Operations, and customer stakeholders to drive alignment, maintain confidence, and ensure go-live readiness while mentoring team members as the organization scales.