Technical Account Manager, Post Sales, SME

QLYS_US Qualys, Inc.; North Carolina; Remote; USD 95,000 - 120,000; Full time

Job summary

Qualys, Inc. is seeking a Technical Account Manager to manage the relationship with Small and Medium Enterprise customers, ensuring their satisfaction and successful deployments.

You will renew and upsell quarterly, perform technical checkups, and serve as the primary contact, coordinating with Support, Pre-Sales and Management while feeding customer feedback to drive product and company direction. Travel to client sites will be occasional.

Qualifications

• Experience across IT security: firewall, IPS/IDS, vulnerability management, scanners, PCI, GRC/IT audits.
• 2-3 years in SaaS security, IT auditing, and policy compliance solutions.
• Knowledge of regulatory issues (HIPAA, GLBA, SOX, FISMA, SCAP) is a plus.
• Familiar with auditing frameworks (CIS, NIST, ISO27001, ITIL, NERC-CIP) is a plus.
• Strong work ethic and a proactive 'make it happen' attitude.
• Excellent written and verbal communication skills.
• Willingness to travel to clients, partners, and events.

Responsibilities

• Managing the relationship with SME customers and ensuring satisfaction.
• Renewing and upselling within quarterly cadence.
• Performing technical checkups and serving as the primary contact.
• Gleaning customer feedback and use cases for product direction.
• Collaborating with Pre-Sales to close customers from a technical perspective.
• Coordinating with Support, Pre-Sales, and Management as needed.
• Driving renewal and upsell metrics for the account base.

Skills

Security knowledge

Networking background

Excellent communication

Client relationship management

Travel readiness

SaaS industry experience

Renewals/upsell focus

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager is in charge of managing the relationship with Small and Medium Enterprise customers and the primary responsibility is to ensure the customer’s satisfaction. The Post-Sales Account Manager will be responsible for renewing and upselling his/her client base quarterly and to ensure proper deployment of new and upsold services. The Account Manager will connect on a regular basis with our existing customers and perform technical checkups. The Account Manager will serve as the primary point of contact for his/her customers and will assist with inquiries with the help of the resources such as Support, Pre-Sales or Management. He/She will be responsible for gathering customer feedback, details, and use cases and delivering it to the internal organization/Product Manger as data points to drive product and company direction. Success of this role will be measured by the annual renewal rate and upsell rate of SME customers, and their overall satisfaction. The Account Manager will work closely with Pre-Sales to help close customers from a technical perspective.

Qualifications

• Ideal candidate will come from a security and systems/networking background.
• General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools , other enterprise security solutions 2-3 years of experience in the Software-as-a-Service (Saas ) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications.
• Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA , SCAP etc.
• Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc.
• Must possess an excellent work ethic with a ”make it happen” attitude.
• Excellent written and verbal communication skills.
• Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc.

Remote

The salary range for this position is $95,000 - $120,000 [OTE] per year. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. Please note this range reflects both base salary and incentive compensation but does not include potential equity grants. We also offer a comprehensive and highly competitive benefits package.

Qualys is an Equal Opportunity Employer, please see our EEO policy.

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.