Remote Senior Tech Application Engineer, M&D

GE Vernova; Tennessee; Remote; USD 113,000 - 189,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Tuition assistance

Paid parental leave

12 paid holidays

Disability benefits

Life insurance

Job summary

GE Vernova seeks an experienced Technical Applications Engineer for Grid Automation M&D to lead end-to-end customer engagement, from inception to successful conclusion. You will guide pre-sales decisions and provide post-sales technical support while coordinating with sales, engineering, and product teams.

You will interpret specs, develop proposals, and present technical content at conferences, ensuring solutions meet customer needs and specifications across monitoring systems and

Qualifications

• Bachelor's degree in electrical engineering or technology from an accredited college or university or equivalent experience.
• Minimum of 10 years of Industrial and utility monitoring and diagnostics of transformers, circuit breakers, related software applications, and communications of monitoring devices to customer systems, including hands-on troubleshooting.
• Ability to maintain professional demeanor and interact with all levels of customers, from electricians to C-level.
• Must be willing to travel up to 50% of the time.

Responsibilities

• Act as expert consultant to guide customers in planning and development of technical solutions for their monitoring needs.
• Interpret transformers and circuit breaker specifications, single line diagrams, customer best practices, system integration needs, and convert to product specifications.
• Coordinate with sales teams to make customer calls and presentations and participate in bid meetings and site walkthrough meetings with customers as necessary.
• Develop technical proposals, ensuring compliance to Customer's specs by working closely with engineering, product managers, and proposal managers.
• Customize and present targeted technical papers and presentations at technical conferences, to customers or internal in support of sales or service.
• Provide market dynamics input such as competitive intelligence or voice of customer feedback to the product technology and service teams and act as a link from the customer to services, marketing, engineering and product development teams.
• Provide product training and application training to customers, sales force, and TAE, Customer Service and Field Services teams.
• Lead customers in architecting, commissioning, and testing new products, solutions and pilot projects.
• Assist customers in configuration and troubleshooting of M&D products integration into customer systems over various communication channels and protocols (DNP3, Modbus, IEC 61850).
• Analyze results from the monitoring equipment and assist customers with recommended actions or settings modifications.
• Develop knowledge of GE Vernova Grid Automation complementary product lines to M&D such as Protection and Control, Industrial Communications, Services, Software. Act as link between the customers and other GE Vernova Grid Automation product lines.
• Track issues discovered during demonstration, evaluation, testing of product and pilot projects and follow through with Technology team to provide a resolution.
• Identify training opportunities and assume ownership for self-development and training of others.
• Analyze large customer fleets of monitoring equipment and determine opportunities for product upgrades of obsolete products.

Skills

Electrical engineering expertise

Customer relationship management

Pre-sales & post-sales support

Technical consulting

Troubleshooting

Travel readiness

Education

Bachelor’s degree in electrical engineering or technology

Tools

Modbus

DNP3

IEC 61850

Job description

GE Vernova seeks an experienced Technical Applications Engineer for Grid Automation M&D to lead end-to-end customer engagement, from inception to successful conclusion. You will guide pre-sales decisions and provide post-sales technical support while coordinating with sales, engineering, and product teams.

You will interpret specs, develop proposals, and present technical content at conferences, ensuring solutions meet customer needs and specifications across monitoring systems and